Privacy policy

The Playbook Studio HQ ("we", "us") respects your privacy and handles your personal data in accordance with the EU General Data Protection Regulation (GDPR). This policy explains what data we collect and how we use it.

Who is responsible The data controller is The Playbook Studio HQ. You can reach us about any privacy matter at theplaybookstudiohq@gmail.com.

What we collect When you place an order or contact us, we may collect: your name, email address, billing details, payment information, and order history. When you browse the site, limited technical data (such as device and usage information) may be collected through cookies and analytics.

Why we use it We process your data to: handle and deliver your orders, send order and download confirmations, provide customer support, comply with legal and accounting obligations, and — only with your consent — send marketing emails.

Who processes your data Our online store is hosted on Shopify, which stores your data on our behalf. Payments are handled by our payment providers. These parties act as processors and only use your data to provide their services. We do not sell your personal data.

How long we keep it We keep your data only as long as necessary for the purposes above or as required by law (for example, accounting records).

Your rights Under the GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact us at theplaybookstudiohq@gmail.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Cookies Our website uses cookies to make the store work and to improve your experience. You can manage your preferences through the cookie banner on our site.

Updates We may update this policy. The current version is always available on our website.